FAQs

Shipping and Handling

All goods are carefully packed. Should the goods be damaged upon delivery, then please contact us so that we may make good the problem.  

Delivery Schedule

Delivery is through our local courier in NZ and delivery is usually achieved within 1-2 business days. Additional time may be required for rural deliveries.

Australian deliveries are all shipped by DHL Express. Delivery is usually achieved within 1-3 business days.

Delivery is overnight for most deliveries to Sydney, Canberra, Brisbane and Melbourne.

Back Orders

Everything advertised on our website is in stock and ready for immediate shipping. If there is any unexpected delay of the product, you will be notified by email. An estimated date of departure will be given and you will have the right to cancel your order.

Credit Card Security

We use fully secure shopping cart technology. When you enter your personal information on our website we use PayPal to process payments through Secure Sockets Layer (SSL) technology to protect your information as it is transmitted and we do not hold any of your Credit Card information.

International Customers

International Customers, please be aware that any customs charges or conditions applicable in your state/ locality/ or country are your responsibility. Any customs duties, sales taxes and other regulatory charges are payable by the purchaser.

We are not responsible for any packages seized by customs, as this is out of our control and we can not offer any refunds. Please check with your local state and country laws before ordering any products from our website.

Prices are in NZ Dollars. Australian customers do not pay GST, saving you more on the cost of our products. For NZ customers, the price is inclusive of GST.

Our Details

VAPE EXPORTS LIMITED
P.O. Box 18108
Glen Innes Auckland 1743
New Zealand

Privacy Policy

We believe in personal privacy and comply with all regulations to protect your privacy. We do not disclose or sell any of your personal information. It is what you expect and we deliver that promise.

Remittance Terms

Your Credit card will be charged when you order.

Payment is required by VAPEBOX prior to shipping orders.

Returns & Cancellation Policy

Unfortunately we do not offer refunds or credit notes for vape juice, unless damaged or faulty. Cancellation policy allows refund at any stage of the purchase prior to the goods being shipped. After goods have been sent the refund policy takes effect.